Dustin Gruss - Greatness Facilitator

I am Cleveland born and Cleveland bred, raised in the suburb called Berea, home of the Cleveland Browns. For many years people would be embarrassed by that last fact, but I am proud of it. I'm not demonstrating a poor taste in football teams, but instead, my support of the befuddled Browns franchise should tell you something else about me- my loyalty and appreciation for the underdog.

Just as the Browns have had their proverbial carousels of general managers, coaches, and quarterbacks over the last 20 years, I have had my share of carousels as well that have led me to where I am now. Allow me to explain.
I have over 20 years of experience in various customer service vocations- retail management, restaurant management, even a 7-year stint as a mail carrier in Central Florida. The consistent between all these vocations was my desire to meet and exceed the expectations of my customers, which I'd say I was pretty good at. The other consistent across all these jobs was the lack of sense of fulfillment I had despite how good I was doing at each. None of them made me feel like I was fulfilling my purpose. I enjoyed making my customers happy, but the gratification in those types of jobs leaves as quickly as it comes and it's on to the next sale. Deep down I knew there was something more.

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